FormRelay
Getting Help
Support for FormRelay is by email. You do not need an account or a login to reach us.
Contact
- Email: contact@faizatech.com
- Contact form: faizatech.com/contact
We aim to reply within one business day. FormRelay is built and supported by Faizatech; there is no phone line or live chat.
Check these first
Most questions are answered faster by the docs than by us:
- A submission did not arrive — Delivery & Retries explains what the delivery log statuses mean and how to resend.
- A field arrived empty or not at all — Form Field Mapping.
- A destination refuses the connection — each destination page has a troubleshooting table of the exact errors that provider returns. Start from your destination under Destinations in the sidebar.
- Charges, plan changes, refunds — Billing & Subscriptions.
- What we store and for how long — Where does your collected lead data go?
What to include when you write
The more of this you send, the fewer round trips it takes:
- The Webflow site and the form name.
- The destination, and whether it was connected by signing in or with an API key.
- Roughly when the submission was made, in your timezone.
- The status and message shown for that submission in Logs — copy the message text as it appears.
- What you expected to happen instead.
Never send us an API key, access token or password. We do not need one to investigate, and we will not ask for one. If you believe a key has been exposed, revoke it at the destination and connect again with a fresh one.
Reporting a security issue
Email contact@faizatech.com with "security" in the subject line. Please describe what you found and how to reproduce it, and give us a chance to fix it before disclosing it publicly.